Support

Need help using the BEAMS platform? You're in the right place. Whether you're just getting started or troubleshooting something specific, our step-by-step guides are here to walk you through every feature with clarity and ease. Dive in, explore, and make the most of everything BEAMS has to offer

User Guides

• Getting Started with BEAMS
• Recording a Behaviour Incident
• Searching Referrals
• Generating Reports
• Linking your Apple ID
• Managing Staff Profiles and Roles
• Managing Student Details
• Setting Up Classrooms and Homeroom Teachers
• Uploading Student Lists
• Merging Duplicate Students
• Uploading Staff Lists
• Manage Referral Options

Frequently Asked Questions (FAQ)

• How do I reset my password?
  from the login screen select the Forgot Password option and you will be emailed a new temporary password.
• Can multiple teachers log incidents for the same student?
  Yes. Any authorised staff member with access to BEAMS can record incidents.
• Is BEAMS compliant with Australian privacy laws?
  Yes. BEAMS complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
• Where is the data stored?
  All data is securely hosted on Australian-based Microsoft cloud infrastructure in compliance with State and Federal legal requirements.